At Pavocart, we strive to ensure that every customer receives high-quality footwear that meets their expectations. However, if you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms outlined below.

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1. Return Eligibility

Customers may initiate a return request within 7 days from the date of delivery if the following conditions are met:

• The product must be unused and unworn

• The product must be in its original condition

• The product must be returned with original packaging

• All original tags, labels, and accessories must be intact

• The product must not show signs of usage, dirt, or damage

Pavocart reserves the right to reject return requests if the returned product does not meet the above conditions.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used or worn

• Products returned without original packaging

• Products damaged due to misuse or negligence

• Customized or made-to-order footwear

• Products returned after the 7-day return window

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3. Return Request Process

To initiate a return, customers must:

1. Contact our support team via email at: [Insert Support Email]

2. Provide:

   • Order ID

   • Reason for return

   • Product images showing current condition

3. Our team will review the request and confirm eligibility within 2–3 business days.

Once approved, customers will receive further instructions regarding return shipment.

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4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery

• Share clear images of the product along with the order details

Failure to report damaged or incorrect products within 48 hours may result in rejection of the return request.

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5. Return Shipping Charges

Return shipping costs may be borne by the customer unless:

• The product received is damaged

• The wrong item has been delivered

• The product has a manufacturing defect

In such cases, Pavocart will arrange the reverse pickup at no additional cost.

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6. Refund Process

Once the returned product is received at our warehouse:

• The item will be inspected by our quality team

• Upon successful inspection, the refund will be approved

Approved refunds will be processed within 5–7 business days and credited to the original payment method used during purchase.

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7. Exchange Policy

Customers may request an exchange for:

• Size-related issues

• Product defects

• Incorrect item received

Exchange requests are subject to product availability. If the requested product is unavailable, a refund will be initiated.

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8. Refund Timeline

Refund timelines may vary depending on:

• Banking institution

• Payment method used

• Payment gateway processing time

Customers are advised to allow additional time for the refunded amount to reflect in their account.

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9. Cancellation Policy

Orders can be cancelled before they are dispatched from our warehouse. Once dispatched, cancellation requests will not be accepted and customers must initiate a return as per this policy.

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10. Contact Us

For return, exchange or refund related queries:

Email: info@pavokart.com